Our Service Pledge

            We realize that your insurance coverage is only as good as the service provided by your agent. That is why we work hard to make sure that you can expect us to continually look for ways to help your business without ever ceasing to do the little things you need from us.

Ø      Claims handling: We will submit your claim to the carrier on the same day we receive it. We will also follow-up regularly until it has been resolved.

Ø      Binders: All binders will be sent the same business day.

Ø      Certificates of Insurance: You can request certificates 24/7 from our website, e-mail us, or call the office. All requests will be handled the same business day.

Ø      Periodic coverage reviews: We will be available to meet with you and review your coverage at regular intervals. This will help us keep you adequately covered as your business grows.

Ø      Policy changes: You can request changes through your web portal, e-mail, or phone. We will process all changes within two days.

Ø      Renewal Review: Your account executive will be available to meet with you at least two month prior to your policy renewal.

Ø      Phone Calls: All phone calls will be returned the same business day as received.

We believe that these represent some of the basic services that you should be able to expect from your insurance professional. While offer services that go far beyond these, we also understand the importance of making sure that your basic insurance needs can be provided quickly and easily. If we are failing to meet your expectations at any point, please let us know. We believe, however, that you will be pleased with the client-focused service that our agency. We look forward to continuing to work with you.